This policy explains how Harness Energy handles personal information. It covers everyone we deal with: people who enquire with us, students, job candidates, apprentices and trainees, the people we work with at client and host businesses, and visitors to harnessenergy.com.au.
Harness Energy is made up of three Australian companies, and this policy applies to each of them:
In this policy, “Harness”, “we”, “us” and “our” mean all three. We operate through three business units: Labour Hire & Recruitment, Courses & Qualifications, and Apprentices & Trainees (GTO), our Group Training Organisation. The policy also covers enquiries about our training in Papua New Guinea that come to us through this website.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles in it.
If you enrol in nationally recognised training with us, our VET Information Standard Privacy Notice also applies. It explains what we are required by law to report about your enrolment, and to whom. You can read it on our Important Course Information page.
We collect only what we need for the reason you are dealing with us. What that is depends on who you are.
Sometimes we need sensitive information, such as health or disability details, for training, employment or learner support, for example to understand your language, literacy and numeracy support needs. We collect it only with your consent or where the law allows.
You can generally deal with us without identifying yourself, for example when you ask a general question by phone. We cannot enrol you, place you in work or respond to an enquiry without your contact details.
We collect most personal information from you directly: through forms on our website, when you book or enrol, by phone and email, and in person. Sometimes we collect it from someone else, such as an employer who books training for their staff, a host business, or a funding body that refers you to us.
We hold it in the business systems we use to run Harness:
Our Website
Our website uses cookies and similar tools that collect information about your visit:
When you first visit, a cookie banner lets you choose whether to accept cookies. You can also block or delete cookies in your browser settings, although some parts of the site may not work as intended.
We use personal information to:
We use your information only for the purpose we collected it for, for a related purpose you would reasonably expect, or as the law allows.
We share personal information only where it is needed for the purpose we collected it, where you agree, or where the law requires or allows it. Depending on how you deal with us, we may share it with:
Some of the service providers we use store information outside Australia. HubSpot, our customer database, stores it in the United States. Information collected by Google reCAPTCHA and our website tools is sent to the companies that provide them, which may store it overseas.
When we use an overseas provider, we take reasonable steps to make sure it handles your information in line with the Australian Privacy Principles.
We send marketing email only where we have your consent. You give it by ticking a box on one of our forms or by asking us to keep you informed. Where you arrange training for your workplace, we may also send you information about training and funding we reasonably expect you would want.
You choose what you receive: our newsletter, course updates and offers, refresher and renewal reminders, or funding news. Every marketing email identifies Harness and has an unsubscribe link, and we act on an unsubscribe within five working days. You can also tell us at any time that you no longer want to hear from us.
Emails about an enquiry or application you have made with us are not marketing, and we send them so you know we have received it.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure.
We keep personal information for as long as we need it for the purpose we collected it, or for as long as the law requires. Some training records must be kept for many years under national VET rules. When we no longer need information, we destroy it or remove anything that identifies you.
If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the law requires.
You can ask for a copy of the personal information we hold about you, and ask us to correct anything that is wrong, out of date or incomplete. Contact us using the details at the end of this policy.
We will confirm who you are before we act, and respond within 30 days. There is no charge to make a request or to correct your information. If giving you access takes significant work, we may charge a reasonable fee for it, and we will tell you before we do.
If we cannot give you access or make a correction, for example because the law prevents it, we will tell you why in writing and how to complain.
If you think we have mishandled your personal information, please tell us using the contact details below. Our Privacy Officer will acknowledge your complaint within five working days, look into it, and give you a written response within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner, which handles privacy complaints.
Some of the systems we use, such as our recruitment system, include artificial intelligence (AI) features that summarise the information we hold about you for our staff. These features do not make decisions about you.
For any question, request or complaint about privacy, contact our Privacy Officer:
We review this policy when our practices change and publish the updated version here. This version was last updated on 10 November 2026.
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We are proud to have played a part in the safety performance of some of Australia’s toughest industry sectors. We help you return home safely to your family through the delivery of nationally recognised training, industry specific qualifications, plant and equipment tickets, qualifications and, of course essential safety and induction training.
Providing skilled, safe, field-ready people for in-demand roles for medium and high risk industries is at the core of our People Services business. We work in partnership with clients by supporting a flexible range of people solutions including traditional recruitment, short and long term labour hire through to career-development for contracted staff.
We are a Nationally Accredited Group Training Organisation providing customised Apprenticeship and Trainee solutions for medium to high risk industries across technical, trade and business skills. We work with clients on individualised trainee and apprentice programs to deliver customised services that help organisations and staff realise their full potential.
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