Important Course Information

This page provides a summary of the important general course information broadly relevant for participants, students, and employers alike. It is important you know about the general prerequisites, equipment or PPE  for courses. Course-specific requirements are on their respective course pages.

As you explore your training courses, check these general guidelines, our comprehensive student handbook as well as any course specific requirements. In combination these information sources cover. For any queries, please do contact our customer services team.

General Course Requirements

Foundation Skills:

  • Our short courses require you to have fundamental reading, writing, and maths skills. If you need further support, please don’t hesitate to contact us –  Client Services Team.
  • Many of our courses involve both practical and theoretical elements – both are assessed and is what makes a course competency based.  For example, If you are studying the Cert III in business, you would be expected to have the ability to apply your learning to the activities you undertake at work to identify how you can enhance your performance or think through other elements of the activity as fully as possible – improving your thinking skills as well as the outcomes for your business.
  • Some courses include consideration of your background and work experience such as with Cert IV in Work Health and Safety where your ability to complete the requirements within 5 days or where the need for additional workplace based projects is determined with consideration of your work experience.
  • For more advanced courses such asCertificate III, IV and Diploma  course, you should have the following skills:
    • Literacy at a Year 11/12 standard or equivalent professional/work experience.
    • The ability to research and articulate discussions, drawing from your work insights.
    • Skills to navigate and discuss formal texts, such as legislation and Codes of Practice.
    • Capabilities in completing forms and writing detailed responses.

Equipment, Tools, Clothing and PPE

  • Most courses include a classroom component – as such bring stationery such as a notebook and pen/pencils
  • HSR, Multi-Day and qualifications require you to bring a laptop
  • If your course is outdoors, please ensure you bring suitable sun and insect protection plus water for hydration
  • PPE that is relevant to your course is to be worn, for example high visibility clothing or closed in shoes for all practical courses

Online & E-Learning Courses Technology Requirements

If your course involves Online (eg via Zoom) OR self paced using resources we provide through an online portal,you will need:

  • Reliable Internet: Broadband, either wired or 3G/4G. Ideally, opt for a bandwidth of 1.5 Mbps (up/down), though 600kbps (up/down) will suffice.
  • Microphone: Your device’s in-built one is perfect, but external USB or Bluetooth ones are equally apt.
  • Headset: This is to ensure crystal-clear sound without feedback. Any standard headset with a 3.5mm plug is fitting.
  • Webcam: Built-in or USB-connected, for those moments when face-to-face communications elevate your learning.
  • For Zoom Sessions: Have Zoom set up on your computer. A trial run, perhaps a chat with a friend, is a smart move ahead of the course start.
  • Your optimal online learning experience matters to us. Should you need guidance, we stand ready to assist.

Student Handbook & Feedback

Our website has two essential resources to support you; A Student Handbook which contains information to support you making an informed decision about your choice of course and learning and a mechanism to provide constructive feedback or submit a compliant. Information on both is located within the Terms and Conditions Section of our website

Financial Considerations

  • GST: While many of our courses are GST-free, some do incur this tax. Prices quoted are generally inclusive of GST, if applicable, unless otherwise indicated.
  • Course Payments: All courses should be paid for in advance, unless you have an existing credit account with us where payment on invoice can apply. For any queries, we’re here to assist.
  • Cancellations  / Non attendance on the day of training – please review our Student handbook for full details noting that in general, 75% fee is payable if cancellation is within 24hrs of course start date and full fee is payable if you don’t turn up on the day of training.
  • If you have to resit; fees may be charged at full rates, depending on the course and you may be required to undertake the full training again.

Understanding Funding Options

  • For each course we indicate general funding options available, however these vary because of eligibility requirements or your personal prior courses. Accessing funding may require either our involvement or be up to each course applicant to pursue. Key funding options include:
    • CSQ (Construction Skills QLD subsidy available). CSQ funding is applied for based on information you supply. It is important to be honest and provide all requested information to help support your application for CSQ financial subsidies. The application process is one we do on your behalf.
    • User Choice Funding – From QLD Government, this is a funding option for those undertaking an apprenticeship or traineeship within a work-place based setting.  There is an application process involved involving the Group Training Organisation.
    • Other options you can explore include financial support from your employer – but is something you need to pursue yourself.