Important Course Information

This page provides a summary of the important general course information broadly relevant for participants, students, and employers alike. It is important you know about any general prerequisites, equipment, PPE or post course actions you may need to take that is relevant for the course/s you are attending. Additional course-specific requirements are, as much as possible, identified on the relevant course page for the specific location.

As you explore your training courses, check these general guidelines, our comprehensive student handbook as well as any course specific requirements. In combination these information sources cover. For any queries, please do contact our customer services team.

General Course Requirements

Foundation Skills:

  • Our short courses require you to have fundamental reading, writing, and maths skills. If you need further support, please don’t hesitate to contact us –  Client Services Team.
  • Many of our courses involve both practical and theoretical elements – both are assessed and is what makes a course competency based.  For example, If you are studying the Cert III in business, you would be expected to have the ability to apply your learning to the activities you undertake at work to identify how you can enhance your performance or think through other elements of the activity as fully as possible – improving your thinking skills as well as the outcomes for your business.
  • Some courses include consideration of your background and work experience such as with Cert IV in Work Health and Safety where your ability to complete the requirements within 5 days or where the need for additional workplace based projects is determined with consideration of your work experience.
  • For more advanced courses such asCertificate III, IV and Diploma  course, you should have the following skills:
    • Literacy at a Year 11/12 standard or equivalent professional/work experience.
    • The ability to research and articulate discussions, drawing from your work insights.
    • Skills to navigate and discuss formal texts, such as legislation and Codes of Practice.
    • Capabilities in completing forms and writing detailed responses.

Equipment, Tools, Clothing and PPE

  • Most courses include a classroom component – as such bring stationery such as a notebook and pen/pencils
  • HSR, Multi-Day and qualifications require you to bring a laptop
  • If your course is outdoors, please ensure you bring suitable sun and insect protection plus water for hydration
  • PPE that is relevant to your course is to be worn, for example high visibility clothing or closed in shoes for all practical courses

High Risk Work Licences

  • A range of training courses exist as a pre-requisite to applying for a particular class of high risk licence (HRWL) eg Forklift. It is important to note that where a course is being done for a HRWL the successful completion does not, of itself, give you that licence. There is a separate licence application process.
  • Depending on where you trained, you can get some optional additional support with the licence application process. If you are outside Perth, you will receive the information necessary to self-apply or update your HRWL. If you are in Perth however, the following additional support options are available to you if you complete your training with us at our Belmont training facility:
    •  OPTION 1 – New Licence – New HRWL Application Fee – $86 (GST Free) + Processing Fee – $49 + GST + Passport Photos – $10 + GST
    •  OPTION 2 – Existing Licence / Update – Existing HRWL Application Fee – $43 (GST Free) + Processing Fee – $49 + GST
    •  OPTION 3 – You opt to apply for your licence directly – no additional fees apply.  

General HRWL Information to be aware of includes:

    • Once you pass your HRWL National Assessment you will have 60 days to apply for your licence. You must renew your licence within 12 months of its expiry otherwise:
      • -Your licence can’t be renewed.
      • -You need to repeat the course and re-apply for your licence.
      • -You need to enrol in the course again and be supervised by somebody who has a current licence for the same class.
    • You can still do high risk work without a licence as long as:  You are enrolled in a high risk course for the class, and
      • You are being supervised by somebody who has a licence for the same class. Any licensed worker must take reasonable steps to make sure the way they work does not impact on the safety of themselves or any other worker. This is their legal duty of care.
    • Failing to work safely can result in the health and safety regulator:
      • Suspending or cancelling your licence.
      • Refusing to renew your licence.
      • Ordering that you are reassessed to ensure you are competent.
    • Your employer might ask you for evidence that you have a high risk licence before you start any high risk work. You can show them:
      • Your licence.
      • Proof from the training company that you have passed your assessment.
      • Proof that you are currently completing a course for high risk work:

Online & E-Learning Courses Technology Requirements

If your course involves Online (eg via Zoom) OR self paced using resources we provide through an online portal,you will need:

  • Reliable Internet: Broadband, either wired or 3G/4G. Ideally, opt for a bandwidth of 1.5 Mbps (up/down), though 600kbps (up/down) will suffice.
  • Microphone: Your device’s in-built one is perfect, but external USB or Bluetooth ones are equally apt.
  • Headset: This is to ensure crystal-clear sound without feedback. Any standard headset with a 3.5mm plug is fitting.
  • Webcam: Built-in or USB-connected, for those moments when face-to-face communications elevate your learning.
  • For Zoom Sessions: Have Zoom set up on your computer. A trial run, perhaps a chat with a friend, is a smart move ahead of the course start.
  • Your optimal online learning experience matters to us. Should you need guidance, we stand ready to assist.

Student Handbook & Feedback

Our website has two essential resources to support you; A Student Handbook which contains information to support you making an informed decision about your choice of course and learning and a mechanism to provide constructive feedback or submit a compliant. Information on both is located within the Terms and Conditions Section of our website

Financial Considerations

  • GST: While many of our courses are GST-free, some do incur this tax. Prices quoted are generally inclusive of GST, if applicable, unless otherwise indicated.
  • Course Payments: All courses should be paid for in advance, unless you have an existing credit account with us where payment on invoice can apply. For any queries, we’re here to assist.
  • Cancellations  / Non attendance on the day of training – please review our Student handbook for full details noting that in general, 75% fee is payable if cancellation is within 24hrs of course start date and full fee is payable if you don’t turn up on the day of training.
  • If you have to resit; fees may be charged at full rates, depending on the course and you may be required to undertake the full training again.

Understanding Funding Options

  • For each course we indicate general funding options available, however these vary because of eligibility requirements or your personal prior courses. Accessing funding may require either our involvement or be up to each course applicant to pursue. Key funding options include:
    • CSQ (Construction Skills QLD subsidy available). CSQ funding is applied for based on information you supply. It is important to be honest and provide all requested information to help support your application for CSQ financial subsidies. The application process is one we do on your behalf.
    • User Choice Funding – From QLD Government, this is a funding option for those undertaking an apprenticeship or traineeship within a work-place based setting.  There is an application process involved involving the Group Training Organisation.
    • Other options you can explore include financial support from your employer – but is something you need to pursue yourself.